March 2005
Meet change with
eyes open, face to face
NewsWire Editorial
Last month I faced
another where-were-you moment on a windy Wednesday, that February
afternoon when I learned HP had fired its CEO. The event stood up as
a bookend to another crucial day in the HP 3000’s transition,
the Wednesday in 2001 when I learned HP was leaving another kingpin
behind: Its HP 3000, crown jewel of its rise in systems, the
company’s first computer hit.
I
remember where I was in 2001. At a train station in Switzerland, I
heard the news about the 3000’s demise at HP. I was on a brief,
late-fall vacation with my son Nick to celebrate his completed
Americorps service. It was well into the dark of a rainy night in
Lausanne when my partner Abby relayed the news HP had given us, one
week before the story would go public on the next Wednesday. I stared
at the green Swiss telephone in the cramped booth while I tried to
imagine a future without HP in the 3000’s world.
More
than three years later I heard about Carly’s ouster from Chris
Gauthier, once the heartbeat of the 3kworld.com Web site and a man
who had loved the 3000 for all of his adult life. On that February
day I’d been away from the Internet, just like my moment in the
rail station. HP delivered both of these bolts while I was
recharging.
The
pair of departures shine out as faces of change in our lives with HP.
In 2001 an army of the 3000’s faithful could hardly believe
their server’s life was changing for good. The troops who
remained behind Fiorina last month may have felt as dismayed, though
many more cheered.
It’s easy to find the similarities of the two days:
reports by phone, delivered by people who love the 3000’s
community, about a change in HP’s future. Carly’s firing
made me measure the differences over those three-plus years. Change
shows many faces, but only one of them matters in the long run.
On
that November night the NewsWire was nearly into the mails with its
latest issue. We had to tell the story of demise HP was spreading,
balanced with the belief the 3000 could endure. We were granted a
phone interview, one I conducted from a London hotel room days later.
If you’ve ever had to respond to a work crisis from an overseas
vacation, you know how it feels: like Mr. Toad’s Wild Ride from
The Wind in the Willows.
The
winds in 2001 already blew past the dot-com boom, so my access was
better than ever. “Easy Internet” cafes had popped up
across London with a flat rate as an introductory discount. I read
reactions from the community and wrote analysis in a room full of
clacking keyboards. It felt like the newsroom on the Georgetown
square when the Williamson County Sun was on deadline and my stories
were due. Energy and communication hung thick in the evening air.
One
thing changed three years later: Google News, which already had 2,497
stories about Carly’s firing, an event that was only seven hours
old. I read the best of them – many were re-posts of a single AP
story — to capture the basic details. I could read right away
because we’re all better connected than ever. Keep that thought
in mind; I’ll come back to it.
HP
dropped the axe on its 3000 business with far less notice, but the
news flew across the MPE community in 2001 as quick as CNN reported
Carly’s demise last month. HP delivered its news with just as
little warning; Fiorina’s bio page on the HP site, for a little
while on Feb. 9, changed to a “404: The page you requested could
not be found.”
What
changed from 2001 was that you don’t need special access to HP
officials to tell this story. The company put its Webcast about the
firing up live for anyone to hear, even if Wall Street analysts were
the only ones allowed to ask questions. Three years of stock
maneuvering and promotion now make analyst Webcasts a public event
for public companies. By 5 p.m. I had enough quotes to tell our
version of the story.
It
took less than a day to get a story with the 3000 community’s
comments online. More than two dozen customers and HP employees had
already connected with us to share their feelings. The story came
together overnight, not over a week, all because we’re better
connected. That level of connection lets this community survive, for
those who wish to remain. Some would have struggled in 2001 to
imagine as much survival as HP faces today.
HP will also survive
without its in-your-face CEO, much like the 3000 will continue
without its vendor. For how long, in either case, is anyone’s
guess. The future is fuzzy much of the time, and things you cannot
imagine become reality. Chris Gauthier takes his first steps as a
Country Western music artist this month. Even Chris says he
didn’t see that change coming. (He plays as Sean William.)
Carly
Fiorina forced HP to change its face over the last six years. While
the majority of us don’t think she swung the axe on the 3000,
her mission of go-go growth put the power behind the blade. But her
face is not the one that matters the most in matters of HP change. I
look in the mirror to see the most important face of change. Perhaps
you do, too.
HP
won’t make its change of CEO matter in the 3000’s fate,
even through many of you wish that fate would change. In truth, you
are the agent of change in your life. You allow it to pass through,
or struggle against it until you’re ready. Carly Fiorina learned
last month that change is not only constant, but also arrives without
regard to class. Getting comfortable with change is our everlasting
lesson, the one that keeps us connected with being alive. Stay in
touch with one another and with what’s happening, and try to
enjoy that wild ride.
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